Privacy Policy for CASAVERA LIMITED

Effective Date: 01.10.2025
Last Updated: 13.11.2025

1. Our Commitment to Your Privacy

Welcome to CASAVERA LIMITED ("we," "us," or "our"). We are committed to protecting the privacy of your personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO"). This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, make a purchase, or interact with our services. By using our website and services, you consent to the practices described in this policy.

2. The Information We Collect

We collect various types of information to provide and improve our services, and we do so in a fair and lawful manner. The data we collect is limited to what is necessary for the purposes for which it is collected.

2.1. Personal Information You Provide

When you register an account, place an order, subscribe to our newsletter, or contact us, we may collect:
•Contact Information: Name, email address, phone number.
•Shipping and Billing Information: Shipping address, billing address.
•Account Information: Username, password (encrypted), and account preferences.
•Communication Data: Messages, feedback, and correspondence with our customer service team.

2.2. Transaction and Payment Information

•Order Details: Purchase history, items ordered, order value, and delivery status.
•Payment Information: We do not directly store your full credit card numbers. All payment transactions are processed through secure, PCI-DSS compliant third-party payment processors. We may retain limited payment information, such as the last four digits of your card and transaction IDs, for record-keeping and customer service.

2.3. Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:
•Device and Browser Information: IP address, browser type and version, operating system.
•Usage Data: Pages viewed, time spent on pages, links clicked, and referring/exit pages.
•Location Data: General geographic location based on your IP address.

3. How We Use Your Information

We will use your personal data for the purposes for which it was collected, or for a directly related purpose, unless you have given your express voluntary consent for a new purpose.
•Order Fulfillment: To process and deliver your orders, manage returns, and handle customer service inquiries.
•Communication: To send order confirmations, shipping notifications, and respond to your requests.
•Service Improvement: To analyze website usage and improve our products, services, and user experience.
•Direct Marketing: To send promotional emails and special offers. We will only do so with your explicit consent, and you may opt-out at any time.
•Security and Legal Compliance: To detect and prevent fraud, address security issues, comply with applicable laws and regulations in Hong Kong, and enforce our terms and policies.

4. Information Sharing and Disclosure

We do not sell or rent your personal data. We may share your information in the following circumstances:

4.1. Service Providers

We may share data with trusted third-party service providers who assist us in our business operations. These include:
•Payment Processors
•Shipping and Logistics Partners
•Cloud Hosting and IT Service Providers
•Marketing and Analytics Tools (for which we have your consent)
These service providers are contractually obligated to protect your data and are only permitted to use it for the purposes we specify.

4.2. Legal and Regulatory Requirements

We may disclose your information if required by law in Hong Kong, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.

4.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a successor entity.

5. Data Retention

We will take all practicable steps to ensure that your personal data is not kept longer than is necessary for the fulfillment of the purpose for which it is used. We retain transaction records for as long as required to comply with our legal and accounting obligations in Hong Kong.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized or accidental access, processing, erasure, loss or use. These measures include:
•SSL/TLS encryption for data transmission.
•Restricted access to personal data on a need-to-know basis.
•Use of secure, PCI-DSS compliant payment processors.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Your Rights and Choices

Under the PDPO, you have the right to:
•Access: Request access to the personal data we hold about you.
•Correction: Request the correction of your personal data if it is inaccurate.
To exercise these rights, please contact our Data Protection Officer at (we recommend setting up a dedicated email address for this purpose). We will respond to your request in accordance with the PDPO.

7.1. Direct Marketing Opt-Out

You may opt-out of receiving direct marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can manage or disable cookies through your browser settings, but please note that this may affect website functionality.

9. Children's Privacy

Our services are not intended for minors under the age of 18 without the consent of a parent or guardian. We do not knowingly collect personal data from minors without such consent. If we become aware that we have done so, we will take steps to delete that information.

10. International Data Transfers

If we need to transfer your personal data to a place outside Hong Kong, we will ensure that appropriate measures are in place to protect your data in accordance with the requirements of the PDPO.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after the changes are posted will constitute your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at .